Accessibility Outline

AODA Customer Service Policy

In compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Invis Inc. wishes to make available our customer service policy:

Our Commitment

8Twelve is committed to providing services in a manner that respects the dignity and independence of persons with disabilities.

USE OF SERVICE ANIMALS AND SUPPORT PERSONS

Service Animals

Persons with disabilities may enter any Invis office accompanied by a service animal and keep the animal with them, if the public has access to such premises, and the animal is not otherwise excluded by law. While visiting, it is the responsibility of the person with a service animal to control the animal at all times.

In the event an Invis employee or clients is allergic to animals, alternative arrangements will be negotiated.

Support Persons

If a customer with a disability is accompanied by a support person, Invis will ensure that both persons are allowed to enter the premises together and may have access to that support person at all times.

There may be times where seating and availability prevent the customer and support person from sitting beside each other. In these situations, Invis will make every reasonable attempt to resolve the issue.

Consent from the person with a disability is required when communicating private issues related to the person with a disability, in the presence of a support person.

NOTICE OF TEMPORARY DISRUPTION

Invis will make reasonable effort to provide customers with notice in the event of a disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, and its anticipated duration, and a description of alternative facilities or services, if available. We may not be able to give advance notice in case of an emergency disruption.

When disruptions occur Invis & Mortgage Intelligence will provide notice by:

  • posting notices in conspicuous places including at the point of disruption, at the main entrance and the nearest accessible entrance to the service disruption and/or on the Invis website;
  • contacting customers with appointments;
  • verbally notifying customers when they are making a reservation or appointment; or
  • by any other method that may be reasonable under the circumstances

TRAINING

Invis will ensure that all persons to whom this policy applies receive training as required by the Accessibility Standards for Customer Service. In addition, training will be provided on a continuous basis to all newly hired employees as part of our onboarding process.

A record of training received by Invis employees will be kept by the human resources department. Training will include:

  • The purpose of the Accessibility for Ontarians with Disabilities Act, 2005;
  • The requirements of the Accessibility Standards for Customer Service, Ontario Regulation 429/08;
  • Instructions on how to interact and communicate with people with various types of disabilities;
  • How to interact with people with disabilities who use assistive devices or require the assistance of a service animal or support person;
  • Instructions on what to do if a person with a disability is having difficulty accessing your services.
  • Information about Invis policies, procedures and practices pertaining to providing accessible customer service to customers with disabilities.

FEEDBACK PROCESS

Invis welcomes feedback, including feedback about the delivery of our services to persons with disabilities. Invis will investigate and respond to all complaints relating to such services in a timely, thorough and objective manner. All customers can submit feedback or questions to 905.283.3382 or by email at hr@invismi.ca.

MODIFICATIONS TO THIS OR OTHER POLICIES

Invis is committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Invis retains the right to amend or change this policy at any time; however, any such change will only be made after considering the impact on people with disabilities.

For more information:

http://www.aoda.ca/

Gary is very knowledgeable at what he does. He went above and beyond to help me get a great rate, I will definitely recommend him to anyone without blinking an eye. You make me feel comfortable during the whole process. I just want to say a big thank you for everything you have done for me and my family
Pat Ejenavi
Gary is definitely a gem in not only the world of mortgages but overall as a person. He goes above and beyond to help and do whatever he can to help. Gary has helped us and went out of his way to make things work. He is kind, smart and has amazing customer service. We highly recommend him to everyone.
Kinga Fronczak
Gary is a fabulous and very knowledgeable. He went above and beyond to help us get a great rate!! We highly recommend him to everyone!! Thank you sooo much Gary for everything you have done for our family!!
Crystal Bridge
I was very happy with the professionalism and courtesy provided to us by Gary and his team in navigating and procuring for us a great deal on a rather large, $215K, 2nd mortgage to help complete our extensive home renovations. Many Brokers will promise and not deliver but Gary and his extensive contacts and experience in this industry enabled us to quickly secure a 2nd mortgage and achieve our goals.
Imran Aslam
Gary's work ethic is fantastic. Not only is he organized, aware and thorough with his clients, he truly does approach each situation with 3 options. I appreciate the fact that he does not rely on one option ONLY to service his clients. This is particularly important at times when the market fluctuates or when things simply happen outside of our control. Gary, you have my highest recommendation.
Ali Abbas
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45 Sheppard Ave East, Suite 211, Toronto, Ontario, M2N 5W9, Canada
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